You Got This Message with Mila's Keeper Insulated Cooler on Hiking Trail on CA Coastline

FREQUENTLY ASKED QUESTIONS

Online Orders

You can check your domestic order status and details by logging into your account.

We process and ship your order as quickly as possible. Once your order is placed, we are unable to edit your order. Please note, there is a short window of time (approximately 2 hours) after order placement when your order can be cancelled. Simply navigate to order history inside your account or visit the order status link here.

We apologize if a product is out of stock! You can, however, be notified as soon as that product is back in stock. Simply enter your email address in the notification box after you select the product and size/color you would like to purchase. Once that product is available you will receive an email letting you know.

Yes! They make the perfect gift when you're not quite sure what she wants! You can purchase Mila’s Keeper Gift Cards here.

Shipping

As soon as you make your online order, we will fulfill the order as quickly as we can within 1-2 business days. From there, we typically use ground shipping 5-7 days USPS or UPS.  If you need expedited shipping, you may choose to do so at check out for an additional fee.

You will see an email notification as soon as your order has been shipped with a tracking number which can be used to track your order every step of the way.

At this time, we are only shipping in the US and its territories.  If you are interested in receiving a notification of when international shipping becomes more widely available, please drop us a line at customerlove@milaskeeper.com to let us know what country you are interested in and be the first to get notified.

We want to get your products to you as quickly and efficiently as possible so we work with a shipping consolidator to get you the lowest shipping price possible. Always transparent, we pass those savings on to you. 

Yes, you can! If your subtotal after discounts and shipping is $60 or more, we offer free shipping in the contiguous U.S and will automatically be deducted at checkout.  So fill your cart to your hearts content!

Returns & Exchanges

We want you to be 100% confident when purchasing Mila’s Keeper products.  If you aren’t completely satisfied for any reason, we will refund you for any unused and undamaged products in its original packaging with receipt within 60 days of purchase.  Please send us an email at customerlove@milaskeeper.com informing us of your wish to return.  Please note, shipping charges from original purchase and returns are non-refundable.  As soon as your product has been received and verified, your refund will be sent within 10 days to the original form of payment

For any unused products in its original packaging and receipt, we will gladly accept exchanges via store credit.  Please contact us at customerlove@milaskeeper.com informing us your wish to exchange. We will send you a pre-paid shipping label for which you can use to return the product. Once your product has been received in its original condition, we will immediately post a store credit through an electronic gift card within 24 hours.

OUR PRODUCTS

Plastic baby bottles, while it is most commonly found in the market, have the risk of leaching toxic chemicals into your baby’s milk.  See our blog and a recent article about new discoveries relating to the negative effect of plastic on baby’s brains. Plastic also degrades with time, even yellowing and may become toxic for storing food grade items, especially breast milk! 

Glass bottles have two main advantages in that 1) there is no risk ever of leaching impurities into your baby’s milk and 2) it is sustainable with proper care, can be used for years with multiple babies and 3) even after all of your babies are grown, it can be recycled or re-purposed.

Mila's Keeper breast milk storage bottles are made of borosilicate glass which is the highest, medical grade glass in the market. We use this because it has all the advantages a mom needs to ensure that it is thermal shock resistant when you freeze or warm your milk. Learn more below!

Borosilicate glass is the purest, highest grade glass sold in the market – often used for medical and laboratory equipment due to its thermal shock resistance.  This means that borosilicate glass can tolerate a wide temperature range, from boiling to freezing temperatures. Please note rapid and extreme temperature fluctuations will cause the glass to break.

Borosilicate class is better for your baby because it is thermal shock resistant which means breast milk can be stored in the freezer and warmed in hot water.  This is because borosilicate glass is designed to tolerate a wide temperature range from being in your freezer to being boiled without getting damaged. Note that sudden temperature fluctuation can cause the glass to break. 

It is considered medical-grade glass and is one of the highest-grade glass in the market.  Soda-lime glass, also commonly known for as a “mason jar”, on the other hand, has only 1/3 of the temperature range of borosilicate glass which means it has a far lower resistance to temperature change.  In other words, soda-lime glass or mason jars should not be stored in the freezer or boiled in water.

Mila’s Keeper first and foremost keeps your breast milk cold for up to 18 hours, while other leading brand of coolers typically last 3-4 hours.  This gives you peace of mind and extra time to do whatever you need to do while away from your
baby. 

Secondly, Mila’s Keeper Insulated Cooler is a fully portable bottle (not a bag), with an ergonomically designed lid, made specifically for a woman. This means you can leave that bulky, awkward cooler bag at home, while keeping your breast milk in Mila’s Keeper cooler safe and close to your desk at work or on a mountain top on a hike.

Thirdly, it is sustainable as there is no other breast milk cooler in the market that doubles as a water bottle, or a beverage slim can cooler! Beach day anyone? 

Finally, Mila’s Keeper is beautifully designed, proving that pumping doesn’t have to completely suck.  Bring Mila’s Keeper ANYWHERE with full confidence and pride.

No, we unfortunately can't because Mila’s Keeper sleeves and lids are custom fit for Mila’s Keeper bottles and we cannot provide warranty or guarantee that it will be leak proof with other bottles. We don't want anyone crying over spilled milk!

No, it does not, but we have a good reason!  We know that babies prefer nipples in all different shapes and sizes. Since one nipple size does not fit all, we have invested in ensuring that Mila’s Keeper bottles come in two standard sizes (standard and wide neck) which will accommodate many leading brands of nipples in the market. 

While we cannot guarantee that your preferred nipple will fit Mila’s Keeper bottles, give it a try! Always check for leaks before giving your infant the bottle for feeding with any nipple.

Yes, we are TSA-friendly! Mila's Keeper products containing breast milk, formula or other baby foods can exceed the 3.4 ounce liquid limits and be carried on the airplane, even without your child. You can also of course place it in your checked baggage with the confidence of it staying cold and without leaks.

See official TSA rules here.

Sustainability and Ethics

As a company we have decided to avoid use of plastic wherever possible. This is why we made the strategic pivot to invest in creating our patent-pending silicone lid with all of our glass bottles.

We also know that glass bottles can be broken down, re-molded and recycled unlike plastic, so we will always use glass over plastic.

We also have audits for all our suppliers to help them maintain and improve their compliance with environmental gold standards.

In addition, with proper care, your glass bottle can be used for all of your baby’s life stages. When your baby turns into a toddler, wide neck breast milk bottles can safely be used to hold pureed food or other snacks.  And finally, when your babies are all grown up, reuse your beautiful Mila’s Keeper bottles to hold other food items such as jams or dressings.

Mila’s Keeper portable, insulated coolers are also durable and reusable long after your breastfeeding journey.  You can it on all and any of your mama journeys as a portable, insulated water flask, whether that follows you into the office or up a mountain top, your insulated cooler will be your coldest and most beautiful, water bottle bestie.

You better believe it!  Mila’s Keeper, as a social benefit organization strives to work with factories that uphold the highest standards. This is why we only work with factories that have been audited by a third party for social compliance using BSCI (Business Social Compliance Initiative) which ensures that the factory is meeting or working towards higher standards in important issues such as fair wages, labor hours and breastfeeding friendly policies for all of their workers, especially female workers!

Mila’s Keeper prides itself in using products only of the highest standards. Mila’s Keeper always used independent laboratory tests to certify that our products not only meet the standard FDA and CPSC regulations but goes beyond minimum standards in other areas such as thermal shock, environmental standards, and materials.

Insurance - Know your rights

Insurance coverage is very different depending on the type of company and plan you have.  While we cannot guarantee that Mila’s Keeper products will be covered by your insurance, our products are considered “related breastfeeding accessories” and/or as “breastfeeding supplies”.  This means under some insurance plans, this would qualify our Mila’s Keeper products for coverage.

Most exceptions of coverage occur due to "grandfathered" insurance policies.

Federal law (the Affordable Care Act) states that new insurance plans must include women’s preventive services which include breastfeeding support, supplies, and counseling. More specifically, according to the National Women’s Law Center (NWLC) breastfeeding toolkit, “All new health plans must cover breastfeeding equipment and supplies “for the duration of breastfeeding” without cost-sharing, which means plans may not apply any co-payment, co-insurance, or deductible to these benefits.”

Note that while this law reflects progress in the USA, it is by no means enough!  This law refers to only new plans, but because some plans existed before this law or grandfathered in prior to March 13, 2010, coverage for breastfeeding supplies is not required yet for many plans. .  For example, Medicaid/Medicare plans are not required to offer this benefit, although some do choose to do so.  To gain an understanding in the differences of coverage based on type of insurance such as private insurance, Medicare/Medicaid, Employer-sponsored or individual-sponsored coverage, read more on the NWLC breastfeeding toolkit above.

For those passionate about this topic, read our blog article delving into this topic!

At Mila’s Keeper, we simply believe this is wrong.  Both women’s and baby’s health benefit from breastfeeding, reducing cancers in mamas, and increasing immunities for baby, so why wouldn’t insurance companies want to cover breastfeeding related supplies?  So, we say let’s get the insurance companies’ attention!  As a community of mamas, let’s make enough noise and make a change.  Write an appeal letter by using this template to get your breastfeeding services, pump and accessories covered here, on page 10-11.

more questions?

Free shipping

Free shipping in the contiguous U.S. for purchases of $60 or more.

Mila's Keeper Insulated Cooler with athletic girls on beach - Newsletter

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