Empowered Mama Guarantee
Returns, Refunds, Exchanges, Replacements and Lifetime Guarantee
Mama, we want you to love your Mila's Keeper products and are aim is to make your purchase stress-free! If you are not happy with our products for any reason, we will do everything we can to make it right, include providing a LIFETIME warranty of your products in all cases of manufacturer defect.
No stress. No pressure. Just peace of mind.
RETURNS
You can return your unopened and undamaged order within 60 days of purchase date for a full product-refund less return shipping charges. Returned items must be in new and unused condition with original packaging. If you wish to return your order, please contact us at customerlove@milaskeeper.com with your emailed receipt.
For any unused products in its original packaging and receipt, we will gladly also accept free exchanges via store credit within the continental US. Orders outside of the continental US, may do exchanges for a fixed rate of $8.50 USD. Please contact us at customerlove@milaskeeper.com informing us your wish to exchange. We will send you a pre-paid shipping label for which you can use to return the product. Once your product has been received in its original, undamaged condition, we will immediately post a store credit through an electronic gift card within 7-10 days.
Due to the importance of maintaining the quality and sanitation of our products, we cannot accept returns of used products, unless they have a manufacturer defect. While our glassware is durable, we do not claim that it is unbreakable. Items that are damaged due to human misuse and gravity (i.e., dropped and broken) or damaged from regular wear & tear are not considered defective and are not eligible for a refund. If you suspect your item may be defective, please contact us at customerlove@milaskeeper.com with details of the suspected defect.
NEW! GLASS BODY REPLACEMENT POLICY.
Life can already be stressful, especially when you're juggling it all as a mom. That's why we're excited to offer our worry-free Glass Replacement Body Program for any bottles purchased from milaskeeper.com for two years, ensuring your Mila’s Keeper bottle stays with you for the long haul! This is our way of supporting sustainability and your continued use of our trusted product.
Here's how it works:
If your glass bottle body breaks, cracks, or chips — whether from a drop, bump, or other accident within two years from date of purchase starting May 2025 and after— as long as we have inventory in stock, we will replace your glass insert free of charge.
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Request a Replacement
Email us at customerlove@milaskeeper.com with a record of your purchase with date from milaskeeper.com, and a photo of the damage. -
Pay Shipping & Handling
We’ll send you a new glass insert - you just pay shipping + $2 handling fee. -
Keep the Rest
You keep your lid and silicone sleeve, just swap in your new glass and you’re back in business.
To maintain the integrity of our replacement program, we reserve the right to review and limit repeat requests for suspected misuse.
LIFETIME QUALITY GUARANTEE
Mila’s Keeper is built to last — because we believe moms deserve products that work as hard as they do. If your item ever fails due to a manufacturing defect, we’ll repair it or replace it. For life.
This isn’t just a promise - it’s our commitment to quality, sustainability and to you.
The warranty does not cover damage caused by misuse, failure to care per instructions, accidents, or normal wear and tear, such as scratches and dents. File a claim by writing to customerlove@milaskeeper.com. For the full warranty details, visit here.
