Shipping policy
Shipping policy
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
Enjoy free ground shipping within the 48 contiguous states on orders of $125 or more. For all other shipping and in other US states and territories, we offer shipping rates directly from carriers, so that you can select the lowest rate available. The rates are calculated and displayed at checkout.
International Shipping
We are currently offering shipping to limited locations of Canada, Australia, UK and Singapore and do not offer free exchanges or returns unless product is defective. So please sure to order the correct size and colors! If you are interested in shipping in any other country, please write to us at customerlove@milaskeeper so we can keep it on the list for expansion!
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. You can also login to your account to review status. Please allow 48 hours for the tracking information to become available.
TRACK YOUR ORDER
Shipping to P.O. boxes
We unfortunately cannot ship to PO Boxes.
Refunds, returns, and exchanges
For all purchases in the U.S., we accept returns up to 60 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. We offer free exchanges for items unused and its original condition with a pre-paid shipping label. Please contact us at customerlove@milaskeeper.com to process this as well.
In the event that your order arrives damaged in any way, please email us as soon as possible at customerlove@milaskeeper.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but always do our best to work towards a satisfactory solution.
For more detailed information, visit Return policy page . If you have any further questions, please don't hesitate to contact us at customerlove@milaskeeper.com.