Empowered Mama Guarantee
Returns, Refunds, Exchanges, Replacements and Limited Warranty
Mama, we want you to love your Mila's Keeper products and our aim is to make your purchase stress-free! If you are not happy with our products for any reason, we will do everything we can to make it right.
No stress. No pressure. Just peace of mind.
RETURNS
You can return your unopened and undamaged order within 60 days of purchase date for a full product-refund less return shipping charges. Returned items must be in new and unused condition with original packaging. If you wish to return your order, please contact us at customerlove@milaskeeper.com with your emailed receipt.
For any unused products in its original packaging and receipt, we will gladly also accept free exchanges via store credit within the continental US. Orders outside of the continental US, may do exchanges for a fixed rate of $12.50 USD. Please contact us at customerlove@milaskeeper.com informing us your wish to exchange. We will send you a pre-paid shipping label for which you can use to return the product. Once your product has been received in its original, undamaged condition, we will immediately post a store credit through an electronic gift card within 7-10 days.
Due to the importance of maintaining the quality and sanitation of our products, we cannot accept returns of used products, unless they have a manufacturer defect. While our glassware is durable, we do not claim that it is unbreakable. Items that are damaged due to human misuse and gravity (i.e., dropped and broken) or damaged from regular wear & tear are not considered defective and are not eligible for a refund. If you suspect your item may be defective, please contact us at customerlove@milaskeeper.com with details of the suspected defect.
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